Custom Order Policy

    • A non-refundable 50% retainer fee is required to reserve your spot. The remaining balance is due upon pickup.

    • Delivery and shipping are NOT available at this time. Pickup is on the east side of San Antonio, near the Red Berry Estate.

    •    Once your order leaves my possession, I am no longer responsible for it.

Disclaimer

Color Matching: I will do my best to match any color palette provided, but exact matches are not guaranteed.

Inspirational Photos: If you send reference images, I will incorporate the elements you love to create a unique design. I do not copy exact designs. I begin designing after the order is placed and typically adjust throughout the process, therefore I do not provide sketches or rough drafts.

Pickup & Late Fees

    •    Scheduled pickup times must be met to ensure smooth service for all customers.

    •    If you’re late without prior notice, you risk forfeiting your order, and no refunds will be given for missed pickups. I schedule my work around pickup times, so last-minute changes can be disruptive.

    •    No refunds will be given for missed pickups.

Cancellation & Refunds

    •    All sales are final. There are no refunds for cancellations.

    •    If you cancel, your deposit can be applied to a future order.

I appreciate your understanding and look forward to making something special for you!